Customer-First Isn't A Buzzword

As a kid, I would often get a haircut on a Friday.

I'd ride my bicycle down to a nearby plaza and visit the same hair salon that all my family members preferred.

The barber was nice enough. He'd chat me up as the deed was being done.

Now, I still remember how I would have strict instructions from my mother to cut my hair super short.

Think bald, but back it up a little.

I'd relay this wish to the barber every single time.

However, this guy would never oblige.

He'd do all these fancy sprays & gimmicks but would actually snip away sparingly.

After a few years, I managed the courage to ask him why he wouldn't cut more of my hair.

He laughed & naively spilled:

"Because if I do that, it would take a long time for it to grow back & for you to return here. This way I see you more often."

I shared this with my family & it wasn't long before we switched.

Customer-first is not just a buzzword.

It's an attitude where you're willing to put the #customer interest over what works better for your #business.