There are 2 types of Product Managers.
a) Task Takers (TT)
b) Task Makers (TM)
They act differently in various situations:
1) When the QA tells them "No bugs reported for the day"
TT: "All is well."
TM: Dogfoods, reviews video playbacks or squeezes in a customer interview.
2) When the C-level exec issues a demand
TT: Drops everything & adds a Code Red task as is.
TM: Analyzes the root problem. Validates urgency. Examines with customer evidence. Discusses with the team. Plans it properly.
3) When the designer shares a mockup
TT: Adds it to the JIRA ticket.
TM: Collaborates to ensure design decisions align with user goals.
4) When the customer makes a request
TT: Loads it in the backlog.
TM: Understands the problem & crafts the best possible solution.
5) When sales highlights a missing feature as a deal breaker
TT: Creates panic & pushes tech to deliver on time.
TM: Analyzes if it makes sense. Plans iteratively with a MVP or explores work arounds or just says "no".
6) When marketing issues product copy
TT: Uses it verbatim.
TM: Ensures it makes sense for various personas.
7) Successful release?
TT: Basks in the glory.
TM: Sends out a memo recognizing team. Takes them out to lunch. Shines the spotlight on them.